Frequently Asked Questions
Find answers to common questions about visiting Wadi Rum, our tours, accommodations, and more.
General Questions
Common questions about visiting Wadi Rum and Jordan
The best times to visit Wadi Rum are during spring (March to May) and autumn (September to November) when temperatures are moderate. Summer (June to August) can be very hot during the day, though nights are pleasant. Winter (December to February) offers mild days but cold nights.
Wadi Rum is located about 60 km east of Aqaba. You can reach Wadi Rum by taxi, rental car, or public transportation from Aqaba or other major cities in Jordan. We can also arrange transportation for you from Aqaba, Petra, or Amman for an additional fee.
Most visitors to Jordan require a visa, which can be obtained upon arrival at international airports or at most border crossings. The Jordan Pass, which includes entry to many attractions including Petra, also includes a tourist visa if purchased before arrival in Jordan.
Yes, Wadi Rum is generally very safe for tourists. Jordan as a whole is known for its hospitality and safety for travelers. Our experienced guides are familiar with the terrain and weather conditions, and we prioritize safety in all our tours.
We recommend bringing sunscreen, a hat, sunglasses, comfortable walking shoes, a light jacket (even in summer, as desert nights can be cool), a camera, and a refillable water bottle. For overnight stays, bring personal toiletries and any necessary medications.
Accommodation
Questions about our camps and overnight stays
We offer traditional Bedouin tented camps with modern amenities, as well as bivouac camping under the stars. Through our partners, we also offer luxury bubble tents with transparent ceilings for stargazing.
Yes, our tented camp has electricity powered by solar energy. You can charge your devices and enjoy lighting in the evening.
Yes, our tented camp has shared bathroom facilities with hot showers and western-style toilets. The facilities are clean and well-maintained.
Yes, we provide Wi-Fi in the common areas of our camp. However, due to the remote location, the connection may sometimes be slow or intermittent.
We provide breakfast, lunch, and dinner for overnight guests. Our meals feature traditional Bedouin cuisine, with options for vegetarians and those with dietary restrictions (please inform us in advance).
Tours & Activities
Information about our desert experiences
Our tours vary in physical intensity. Jeep tours and camel rides are accessible to most people, while climbing and trekking experiences require a moderate level of fitness. We can customize tours based on your physical abilities and preferences.
Yes, we can customize tours to suit your interests, time constraints, and physical abilities. Please contact us to discuss your specific requirements.
Our guides speak Arabic and English. Some guides may also speak other languages, but this is subject to availability.
Yes, most of our tours are suitable for children. Jeep tours and shorter camel rides are particularly family-friendly. Some activities like rock climbing have age restrictions for safety reasons.
In case of severe weather conditions that might affect safety, we may reschedule or modify tours. However, Wadi Rum has a desert climate with very little rainfall, so weather disruptions are rare.
Booking & Payment
Questions about reservations, cancellations, and payments
We recommend booking at least a few days in advance, especially during peak season (March-May and September-November). For holiday periods and special requests, booking several weeks ahead is advisable.
We accept cash (Jordanian Dinars) upon arrival. For advance bookings, we can arrange bank transfers or online payments. Please contact us for details.
Cancellations made more than 7 days before the scheduled date receive a full refund. Cancellations between 3-7 days receive a 50% refund. Cancellations less than 3 days before the scheduled date are non-refundable. However, we try to be flexible in case of emergencies.
Same-day bookings are possible subject to availability. Please contact us directly by phone or WhatsApp for last-minute bookings.
Yes, we offer discounts for groups of 4 or more people. Please contact us for specific pricing based on your group size and chosen activities.
Still Have Questions?
If you couldn't find the answer to your question, please don't hesitate to contact us directly.
